Terms of Service

Befach is a business-to-business import platform. Where you buy in the course of a business, the consumer protection rules that apply to retail purchases may not apply, and these terms set out the deal in full. Where you buy as an individual, nothing here limits rights you have under Indian law that cannot be limited.

• You must be 18 or older and able to enter a binding contract. If you order for a company, you confirm you are authorised to do so.
• Registration verifies your mobile number by one-time password. Keep your device secure; orders and requests made from a verified session are treated as yours.
• The details you give us — name, delivery address, GSTIN, product requirements — must be accurate. Errors in them (for example a wrong address or PIN code) are your responsibility and may delay delivery or add cost.

Befach sources products from verified factories and suppliers, arranges inspection, international freight, customs clearance and delivery to your door in India, and invoices you in INR. Unless a product page says otherwise, Befach is the importer of record and your contract of sale is with Befach; the factory is our supplier, not yours. We are not the manufacturer and product specifications come from the supplier.

• Prices shown on product pages, in the landed-cost calculator and in first-response quotes are indicative. They are based on the supplier’s listing price, current freight rates, exchange rates and duty rates on the day.
• A quote becomes binding only when we confirm it in writing (email or WhatsApp) after checking stock, specification and freight. Confirmed quotes are valid for 14 days unless the confirmation says otherwise.
• Quotes are per specification. Changes to quantity, options, packaging or delivery city re-open the quote.
• Most quotes are answered within one working day; this is a target, not a guarantee.

Selected products (including AI smart glasses) can be bought in small quantities — 1 to 50 piecesper order unless the product page sets a lower cap — and imported for you. The price you pay is shown before checkout as:

1. Product price — the supplier’s listing price per piece, passed through as-is, times the quantity (plus any option surcharge, e.g. lens type).
2. Procurement charges — one line covering purchasing, import duties, IGST and other taxes, international freight, customs clearance and delivery to your door. It is calculated from the product price and the shipping weight.
3. Discount — the percentage shown at checkout, applied to the subtotal.
4. Final price — the amount charged. There are no further charges at delivery.

The final price is fixed once payment is received. Each one-piece order is placed with the factory after payment, quality-checked before dispatch, customs-cleared by Befach and delivered to the address you give. Typical delivery is 15–20 days from payment (section 8).

Bulk and white-label orders are placed against a confirmed quote and a written order confirmation setting out quantity, specification, price, payment schedule, inspection level and delivery terms. The bulk basket on the site is a request for a combined quote, not a purchase. Where the confirmation and these terms differ, the confirmation prevails for that order.

• Online payments are processed by Razorpay (UPI, cards, net banking, wallets). Befach never sees your card or bank credentials. Razorpay’s own terms apply to the payment transaction.
• An online order is confirmed only when Razorpay reports the payment as successful and our server verifies it. If a payment is debited but not confirmed, we reconcile it within one working day and either confirm the order or refund.
• Bulk orders are payable per the schedule in the order confirmation (typically an advance on confirmation and the balance before dispatch). Where we hold supplier funds in escrow, they are released to the supplier only after the agreed inspection or delivery milestone.
• All prices are in Indian Rupees. Where a price is shown net of GST, GST is added at the applicable rate and stated on the invoice.

• One-piece imports: typically 15–20 days from payment to your door. The window shown at checkout is an estimate and may move for customs examination, weather, strikes, festivals or supplier delays; we keep you informed by email or WhatsApp.
• Bulk orders: air express 7–15 days and sea freight 45–60 days after the goods leave the factory, plus production time, as set out in the confirmation. Samples usually reach you in 3–7 days.
• Delivery is to the address on the order. If a courier cannot deliver after reasonable attempts because of an incorrect address or no one available to receive, re-delivery or return costs may be charged.
• Risk in the goods passes to you on delivery. Please check the parcel on receipt and report damage within 48 hours with photos (see section 9).

• Every order is checked before dispatch. For bulk orders the inspection level (factory audit, in-line, pre-shipment, AQL) is agreed in the confirmation and reports are shared before the goods ship.
• Goods that fail the agreed inspection are not shipped without your written sign-off.
• You must inspect goods on delivery and tell us within 48 hours (one-piece) or 7 days (bulk) if they are damaged, missing or materially different from the order, with photos or video. Claims made later, or after the goods have been used, resold or altered, may not be accepted.

The rules are set out in full in the Shipping & Refund Policy. In summary: you may cancel a one-piece order for a full refund until it has been placed with the factory; after that the procurement costs already incurred may be deducted. Befach’s order protection gives a full refund if an order does not ship, or arrives damaged or not as described and is reported within 48 hours. Approved refunds are returned to the original payment method through Razorpay.

• Befach classifies goods, files the Bill of Entry and pays duties as importer of record for one-piece orders. For bulk orders the importer of record is agreed in the confirmation; where it is you, you must hold a valid IEC and provide the documents we request.
• Some goods are restricted, need certification (BIS, WPC, CDSCO, FSSAI and others) or are prohibited for import into India. We will tell you if a product needs a licence or cannot be imported; you must not use Befach to import prohibited goods or to evade duty.
• You are responsible for making sure the goods are lawful to sell or use for your purpose, including labelling and warranty obligations you take on when reselling.

You agree not to:

• scrape, crawl or bulk-download the catalog, prices or supplier data, or use bots to circumvent the site’s fair-use metering or rate limits;
• submit false enquiries, orders or reviews, or impersonate another person or business;
• interfere with the site’s security, payments or infrastructure, or probe them without written permission;
• use the site to import counterfeit, unsafe or prohibited goods.

We may suspend access, cancel orders or refuse service where these rules are broken.

The Befach name, logo, site design, copy, calculator and tools belong to Befach or its licensors. Product images and descriptions are supplied by our suppliers for the purpose of selling the goods. You may use the site for your own procurement; you may not copy or reuse its content commercially without permission. If you supply artwork or branding for white-label goods, you confirm you have the rights to it.

• Befach’s total liability for any order, however arising, is limited to the amount you paid for that order.
• We are not liable for loss of profit, business, contracts or goodwill, or for indirect or consequential loss, or for delays caused by events outside our reasonable control (customs holds, port congestion, carrier failures, supplier insolvency, regulatory change, epidemics, natural disasters).
• Product warranties are those stated on the product page or in the order confirmation; the calculator’s duty and freight figures are estimates and are not a guarantee of the final assessed duty.
• Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or anything else that cannot be excluded under Indian law.

These terms and every order are governed by the laws of India. The courts at Hyderabad, Telangana have exclusive jurisdiction, subject to any dispute first being raised with us in writing at hello@befach.com so we can try to resolve it within 30 days. Bulk order confirmations may provide for arbitration under the Arbitration and Conciliation Act, 1996, seated in Hyderabad.

• We may update these terms; the date at the top shows the current version. Orders are governed by the terms in force when they were placed.
• If any clause is found unenforceable, the rest continue to apply.
• Notices to Befach go to hello@befach.com or the registered office; notices to you go to the email or phone on your order.
• Befach 4X Pvt. Ltd., 3rd Floor, Luxor Park, Road No. 2, Opp. LV Prasad Eye Hospital, Banjara Hills, Hyderabad, Telangana – 500034.